Manager, Transportation Services
Rancho Cucamonga, California
What you can expect!
Find joy in serving others with IEHP! We welcome you to join us in “healing and inspiring the human spirit” and to pivot from a “job” opportunity to an authentic experience!
The Manager of Transportation Services provides strategic oversight of all transportation services across NEMT & NMT. This includes oversight of the call center, trip scheduling, quality assurance, broker/provider relationships, and regulatory compliance. The incumbent sets long-term goals and departmental direction and also provides strategic and operational leadership for all aspects of the transportation (NMT & NEMT) program. The Manager ensures that members receive safe, reliable, and timely transportation services while maintaining high-quality call center operations and full adherence to federal, state, and contractual requirements.
Commitment to Quality: The IEHP Team is committed to incorporate IEHP’s Quality Program goals including, but not limited to, HEDIS, CAHPS, and NCQA Accreditation.
Perks
IEHP is not only committed to healing and inspiring the human spirit of our Members, but we also aim to match our team members with the same energy by providing prime benefits and more.
- Competitive salary
- Hybrid schedule
- State of the art fitness center on-site
- Medical Insurance with Dental and Vision
- Life, short-term, and long-term disability options
- Career advancement opportunities and professional development
- Wellness programs that promote a healthy work-life balance
- Flexible Spending Account – Health Care/Childcare
- CalPERS retirement
- 457(b) option with a contribution match
- Paid life insurance for employees
- Pet care insurance
Education & Requirements
- At least five (5) years of leadership experience in NEMT, healthcare operations, call center management, or transportation services required
- Experience in a lead capacity also counts as leadership experience
- Experience managing call center operations, quality teams, and vendor/provider relationships
- Strong knowledge of Medicaid/Medicare NEMT requirements, CMS regulations, HIPAA, ADA, and FWA standards
- Project management and team building experience essential
- HMO, Managed Care setting, or Transportation Operations/industry experience preferred
- Bachelor’s degree in Healthcare, Business Administration, Transportation, or related field from an accredited institution required
- In lieu of the required degree, a minimum of eight (8) years of additional relevant work experience is required for this position
- This experience is in addition to the minimum years listed in the Experience Requirements above
- Master’s degree in MPH, MA, MSN, MBA, or related field from an accredited institution preferred
- Must obtain the NEMTAC Certified Transport Specialist (CTS) certification within six (6) months of hire
Key Qualifications
- Must have a valid California Driver’s license and valid automobile insurance
- Must qualify and maintain driving record to drive company vehicles based on IEHP insurance standards of no more than three (3) points
- Strong knowledge of state and federal requirements and regulations of CMS, DHCS, DMHC, and NCQA
- Knowledge of Medi-Cal managed care
- Understanding and sensitivity to a multi-cultural environment and community
- Strong knowledge of Medi-Cal/Medicare managed health care preferred
- Knowledge of service delivery in a call center environment
- Knowledge of Managed Care Operational systems and procedures
- Proven leadership with ability to manage large, diverse teams across call center and vendor operations
- Strong knowledge of call center workforce management, SLAs, and quality assurance
- Skilled in vendor negotiations, contract management, and provider compliance oversight
- Strong financial management and budget planning experience
- Proficiency in data analytics, Microsoft Office, and Transportation Management Systems
- Excellent communication, conflict resolution, and stakeholder management skills
- Ability to coach and mentor others, must have a high degree of patience, attention to detail, and time management capabilities
- The ability to prioritize competing priorities
Pay Range
- $104,041.60 USD Annually - $137,841.60 USD Annually
Working at IEHP is always about helping our members and helping our team members and for me to address anything that they need from me. It’s something that I take pride in every day.
Maynard Mungcal Learning & Development Analyst 2
I love working for IEHP. I really think they not only care about their members, but they also care about their employees … I've been here for eight years, and I just love it!
Mayra Gomez Senior Pharmacy Medication Management Specialist
It’s not just clocking in and clocking out, but being thoughtful and being proud and being an advocate for the work that we do … When people ask me how my day was or how my work is, it’s something that I’m profoundly proud of because I know that I’m making a difference.
Phillip Lo Director of Business Continuity
