Member Services Representative - Medi-Cal (Bilingual)
Rancho Cucamonga, California
What you can expect!
Find joy in serving others with IEHP! We welcome you to join us in “healing and inspiring the human spirit” and to pivot from a “job” opportunity to an authentic experience!
Exciting advocate for members as a Member service Representatives, guiding them to maximize benefits and navigate the healthcare system. Provide superior service, assisting with benefit inquiries, claims, and wellness programs. Collaborate with inter-departments to meet members needs. Your role includes coordinating translation for non-English/Spanish speakers, efficient problem-solving, and meeting key performance indicators.
Commitment to Quality: The IEHP Team is committed to incorporate IEHP’s Quality Program goals including, but not limited to, HEDIS, CAHPS, and NCQA Accreditation.
This is a bilingual position. Identified bilingual team members in this role must take a language proficiency assessment and must receive a passing score.
Perks
IEHP is not only committed to healing and inspiring the human spirit of our Members; we also aim to match our Team Members with the same energy by providing prime benefits and more.
CalPERS retirement
457(b) option with a contribution match
Generous paid time off- vacation, holidays, sick
State of the art fitness center on-site
Medical Insurance with Dental and Vision
Paid life insurance for employees with additional options
Short-term, and long-term disability options
Pet care insurance
Flexible Spending Account – Health Care/Childcare
Wellness programs that promote a healthy work-life balance
Career advancement opportunities and professional development
Competitive salary with annual merit increase
Team bonus opportunities
Education & Requirements
- One (1) year of Customer Service experience analyzing and solving customer problems
- High school diploma or GED required
- Bilingual requirred.
Key Qualifications
- HMO or Managed Care Experience preferred
- One (1) year call center experience in a customer service setting preferred
- Medi-Cal program and benefit requirements experience preferred
- Proficiency in Microsoft Office Suite and Windows based programs
- Typing Minimum 35 wpm, good grammar and spelling skills are necessary
- Excellent oral communication skills
Start your journey towards a thriving future with IEHP and apply TODAY!
Pay Range
- $23.00 USD Hourly - $23.00 USD Hourly
Working at IEHP is always about helping our members and helping our team members and for me to address anything that they need from me. It’s something that I take pride in every day.
Maynard Mungcal Learning & Development Analyst 2
I love working for IEHP. I really think they not only care about their members, but they also care about their employees … I've been here for eight years, and I just love it!
Mayra Gomez Senior Pharmacy Medication Management Specialist
It’s not just clocking in and clocking out, but being thoughtful and being proud and being an advocate for the work that we do … When people ask me how my day was or how my work is, it’s something that I’m profoundly proud of because I know that I’m making a difference.
Phillip Lo Director of Business Continuity
